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Registering My Account
All City of Columbia water, solid waste, and parking rental customers are eligible to use Customer Web Access (CWA). This new feature allows customers to manage accounts and pay their bills online. To register for the online service, customers will need Internet access and a copy of their most recent COC bill to retrieve the full account number.
In the future, Columbia will expand online payment capability to other city services including Drew Wellness Center membership, parking tickets, business license and others.
You will need a copy of your most recent bill to register your account online.
Yes, you can register more than one account under the same username.
Your account number (example: xx-xxxxxxxxx-xxxxxxx) can be found in the upper right side on your most recent bill. It can also be found on the top right of the payment stub found at the bottom of your most recent bill.
Your last name or business name and account number must be entered exactly as they appear on your most recent bill. Be sure to include all spacing, dashes (-) and capitalizations.
Logging into My Account
If you have forgotten your username or password, please complete the forgot password form. Temporary passwords will be sent to the email address on file for your account. Please allow 24 hours for your request to be processed.
After six (6) mismatch attempts (Login, Password), the system will automatically lock your account and make it in-accessible. You must contact Customer Care at (803) 545-3300 to unlock your account.
To protect your account information, Customer Web Access (CWA) will automatically time you out after five (5) minutes of inactivity. You may log back into the system at any time to access your account again.
Accessing Customer/Billing Information
Water, Solid Waste and Parking Garage customers are billed once per month for services provided. Customers can view a summary of their most recent bill and up to 12 months of additional account/billing history online.
Customers may request a change of address by completing, then faxing or mailing the online Request for Address Change form. You will need Adobe PDF reader to download the form.
To arrange for new or transfer services, please visit our Water Customer Service Department at 1339 Main Street between 8:30 a.m. and 5:00 p.m. Activation or transfer of service requires a signed application which can be downloaded and completed prior to visiting our office. Please request service at least one (1) business day before the water is to be turned on or transferred to another address.
Residential customers may request termination of services for an account by completing and returning a Request for Service Disconnect form. You will need Adobe PDF to download the form.
Using the Electronic Billing (E-Bill) Function
Yes, electronic bills are now available to customers who opt to receive paperless bills online. Email notifications will be sent monthly to notify customers when your electronic bill is available online for viewing.
To sign up for electronic billing, you will need to be a registered Customer Web Access (CWA) user and have a valid email address on file. Please see Registering My Account in the FAQ's for more information.
Once you have registered and selected your account, simply submit "I want to receive my electronic Bills through Email ONLY" from the Customer Profile. It's that easy!!! Remember to verify the accuracy of your email address to ensure prompt delivery of e-bill notifications.
Water, Solid Waste and Parking Garage customers are billed once per month for services provided. Customers can view the most recent bill and up to 12 months of additional account/billing history online.
Yes, customers who sign up for electronic billing will be sent automatic email notifications monthly following each billing.
Columbia's eco-friendly, electronic billing service saves time, money and our environment! No more paper, no more stamps, and no more waiting days to receive bills by postal mail! E-bill customers will receive email notification that their electronic bill is available online after each monthly billing. To support Go-Green initiatives, customers who sign up for electronic billing will not receive a paper bill in the mail.
As an E-bill customer, you are taking a green step forward by opting-out of receiving paper bills in the mail. However, if the need arises to receive paper bills in the mail, you can discontinue e-billing by updating your Bill Delivery Preference to "I want to receive my paper BILLS through POSTAL MAIL".
If you are a registered CWA user and you can not see your electronic bill:
If you have checked items 1, 2 and 3, please contact:
Making Online Payments
Customers may pay their service bills online using a valid Visa, MasterCard, Discover or American Express debit/credit card. Effective December 1, 2010, customers also have the option of paying by electronic check (E-Check). Using your bank’s routing number and your account number, funds can withdrawn from your checking or savings account.
Your bank routing number along with your checking or savings account number is printed on the bottom of your personal check. View Sample Check
If you are having trouble viewing the external one-time payment screen, please ensure that your web browser allows pop-ups from this site. Please see Computer Settings in the FAQ's to get further information on Pop-ups.
Once your online payment is successfully processed, a payment receipt should display on your computer screen. You can print the receipt or record the receipt number for your records. If you entered a valid email address when entering your payment, you will also receive an email confirmation on your electronic payment transaction.
Yes, you can use your checking or savings account to set up automatic bill payment for your account(s) through the City's EasyPay Program. Easy Pay is a complimentary service that allows you to pay Columbia bill each month directly from your checking or savings account without having to worry about remembering due dates or dealing with late fees.
No. Recurring credit card payments are not available, however; you may sign up for the City's EasyPay Program (Automatic Bill Payment) which will draft your checking or savings account monthly.
The City of Columbia will charge a $30.00 returned payment fee for all returned E-Check payments.
If you would like to cancel a payment, please contact your credit card company or banking institute to find out how the payment can be stopped. The City of Columbia will charge a $30.00 returned payment fee for all stopped credit card or E-Check payments.
Yes. The City of Columbia has collaborated with sc.gov to bring both account/billing information and bill payment to our customers. After selecting your payment amount and clicking the continue button, you will be directed to sc.gov to submit your Columbia services payment through the sc.gov payment engine.
Your payment will be charged to your credit card the same day. Since the City of Columbia is partnering with sc.gov to allow online bill payment, sc.gov will appear on your monthly credit card statement instead of City of Columbia.
Since the City of Columbia is partnering with sc.gov to allow online bill payment, sc.gov will appear on your monthly credit card and/or banking statement instead of City of Columbia.
For your convenience, the City of Columbia offers many ways to pay for City of Columbia services.
For all questions, please call the Customer Care Department at (803) 545-3300
The City of Columbia's Department of Information Technology (DoIT), as developer and manager of columbiasc.gov, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire DoIT operating environment as part of its continuing commitment to risk management.
This information should not be construed in any way as giving business, legal, or other advice. This information should not be construed as warranting as fail-proof the security of information provided through DoIT supported web sites.
To ensure security of your online account,
Since the City of Columbia is partnering with sc.gov to allow online bill payment, a pop-up window is used to direct you to the online payment engine. In order for this new window to display on your computer, pop-ups must be enabled. You can configure your browser to allow pop-ups always or temporarily. (Each browser is different, so check the "Help" menu of your browser to learn how to change your blocking preferences.)
You may enable pop-up blockers again at any time by going back into the menu to turn on the pop-up blocker. NOTE: Pop-ups must be allowed whenever you are attempting to pay your City of Columbia services bill on-line through the online payment engine.
A cookie is a small amount of data, which may include an anonymous unique identifier, that is sent to your browser from a web site's computers and may either be used only during your session (a "session" cookie) or may be stored on your computer's hard drive (a "persistent" cookie). Cookies can contain data about user movement during the visit to the website. If your browser software is set to allow cookies, a web site can send its own cookie to you. A web site that has set a cookie can only access those cookies it has sent to you, it cannot access cookies sent to you by other sites.
Cookies are one mechanism for maintaining continuity during a user's visit to a web site. They allow data to be maintained for users' benefit as they navigate a site. This is referred to as "session" or "state management" cookie. These cookies go away when you terminate your visit to the website as they are maintained only in your browser's active memory during your session. Cookies may also be stored on your computer to so that you can be recognized by a website on subsequent visits. They can be read by the website that set them whenever you enter the website. They are often used on websites that require you to log in to save you entering all of your log-in information. They may store information on your unique identifier and the areas of the website you have visited before. These cookies are stored on your computer's hard drive after you have left your website visit and consequently are often referred to as "persistent" cookies.
To better provide our customers with online services, the City of Columbia uses "cookies" to assist in performing various online transactions. Cookies created while using the City's websites do not contain personal information nor comprise privacy and security. These cookies store randomly generated identifiers to distinguish your computer as you complete an online transaction. Visitors do have the option of turning off cookies while visiting the City's website; however, this may impact our ability to provide certain online services to you.