Commonly Asked Questions
Normally, a customer should allow thirty (30) days for the electronic transactions to begin. When it begins, your water bill statement will state not to pay the bill. The statement will also give the date that the bill amount will be debited from your account.
With the City’s current system, your bank account will be debited according to the billing cycle you fall into. You will continue to receive a water bill statement giving the specifics of your water account and also stating the date your bank account will be debited which is normally ten (10) days after the bill print date.
For your own security, the City does not offer this type of payment called "Payment Budgeting" or "Budget Billing". Continuing to issue a regular monthly statement for the actual use enables our customers to monitor water consumption, and detect problems quicker.
When you are first setup in the EasyPay program, we look at your previous billing history and determine the normal range of usage for the property. If usage exceeds the allowable range that we have predetermined by your historical usage, we will not debit your account. You will receive a normal water bill to be paid, allowing you the opportunity to investigate the problem, if any. You may contact Customer Service at (803) 545-3300 for questions concerning billing amounts.
Yes, the City does allow you the option of "Combined Billing". With this option, you will receive a "Master" bill that summarizes all subordinates under the "Master". The total amount will be drafted at one time providing that the same bank account is being used.
You must notify the EasyPay program at least fifteen (15) days prior to any changes made to your bank account. Early notification will prevent us from debiting a closed bank account in error. If you are moving, please notify us, so that we can make the appropriate changes to your EasyPay program.
Have additional questions concerning the EasyPay Program, please contact:
· Water Services: (803) 545-3489
· Solid Waste Services: (803) 545-3800
· Parking Services: (803) 343-8740
Go to EasyPay Forms