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Disconnecting or transferring services

  1. To display the Discontinue/Transfer Services page, click Services > Disconnect/Transfer.

  2. Click the service to discontinue or transfer.

  3. Choose either Discontinue or Transfer.

  4. Click Submit.

    The system displays either the Confirm - Transfer Service page or the Confirm - Cancel Service, depending upon your choice.

  5. Verify that the information on the page is correct.

  6. Complete the appropriate steps below.

To transfer service

  1. In the Out Date field, enter the date you want service cut off at your old location.
  2. In the In Date field, enter the date you want service turned on at your new location.
  3. Enter the New Address to which you are moving.
  4. Enter the Phone Number where you can be reached now, so the utility company can verify this request.
  5. Click Submit.

To cancel service

  1. In the End Date field, enter the date you want service cut off at your old location.
  2. Enter the Forwarding Address where you can be reached now.
  3. Enter the Phone Number where you can be reached now, so the utility company can verify this request.
  4. Click Submit.
See Also

Services Overview and Procedures