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Setting up or requesting a payment arrangement

Your utility company might allow you to break down the amount you owe into a series of smaller, more manageable payments. Some companies allow you to create your own payment arrangement, whereas others require you to contact them to set it up for you.

To access the Payment Arrangements form, click Payments > Payment Arrangement.

• If the Active Payment Arrangement page opens, you already have a payment arrangement; refer to the Installments section for details.
• To stop or modify your plan, contact the utility. You cannot use CWA to stop or change an active payment arrangement.

To create your own payment arrangement (if allowed)

1. Click the type of payment arrangement you want: Monthly Payments, Bi-weekly Payments, or Other Arrangements. (Your utility might not offer all these choices.)

2. Next to the type, select the number of payments into which to divide your outstanding balance. The higher the number you choose, the smaller each payment will be.

3. Click the Calculate button.

4. Examine the payment arrangement details. If there is a problem, click the Cancel button.

5. If the arrangement looks good, click the Submit button.
   

To submit a request for a payment arrangement

1. Enter a Phone Number where you can be reached, if you want to use a number other than the primary number you use for your account. 

2. Enter the Start Date when you would like to start the payment arrangement.

3. Enter any relevant Comment.

4. Click Submit.
5. Click OK when the system displays the confirmation numbers for the contact and task it generated in response to your request.

The system adds the request to the Message History list beneath the Submit button. This list includes the date, request type, and request status for each message. To see the details of a specific message, including its reference numbers, click anywhere on the message. .

See Also

Payments Overview and Procedures